Reference	PE002822
Location	Eastern Cape, Port Elizabeth
Salary Interval	Monthly
Package	None-negotiable
Description	Administration and Customer Services – Port Elizabeth Our client in the Pharmaceutical / Veterinary Industry is seeking a skilled individual for an Administration and Customer Services role. The ideal candidate will have a strong background in customer service, with some sales and marketing experience. Previous experience in the pharmaceutical or veterinary field would be advantageous. Key attributes include quick thinking, problem-solving skills, diligence, self-motivation, meticulous attention to detail, excellent time management, and the ability to stay calm under pressure while managing multiple tasks and deadlines. Requirements: Diploma or similar tertiary qualification (Required). Minimum of 5 years' experience in Customer Service, ideally in the Pharmaceutical / Veterinary industry (Beneficial). Unendorsed Driver’s License and own transport (Required). Must be a South African Citizen with a valid South African identity document. Fluent in English and Afrikaans (speak, read, and write). Exceptional computer literacy, highly proficient in Microsoft Office, email, and internet. Must be comfortable with and keep up to date with technology. Excellent written and verbal communication skills, including drafting business correspondence and communicating at a high level with customers and suppliers. Must love animals, enjoy working with people, and have a passion for customer service. Responsibilities and expectations but not limited to: Develop and maintain solid, trusting relationships with clients. Handle customer orders, complaints, and queries with patience and compassion. Order from suppliers and source products as needed. Perform office administration tasks, including filing, debt collection, and credit checks. Prioritize and manage multiple tasks or projects simultaneously. Field incoming calls, chats, and emails, returning voicemails promptly. Identify customer needs and provide accurate information and solutions. Direct callers to appropriate departments when necessary. Generate sales leads and forward them to the branch manager. Build professional relationships with customers through excellent service. Follow up on customer queries and complaints. Collaborate with teams across departments to ensure customer satisfaction. Always adhere to company communication policies and procedures. Perform tasks with customer satisfaction as a priority. Assist sales reps with client-related tasks. Strategically plan to improve client outcomes. Collaborate with management to maximize profit through up-selling or cross-selling. Plan and present reports on client progress, goals, and initiatives. Meet all client deliverables within proposed timelines. Analyse client data for improved customer relationship management. Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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