Requirements:

• Relevant Degree or equivalent qualification in Business Analysis, Information Systems, Information Technology, Commerce, Supply Chain Management, Industrial Engineering, or a related discipline.
• Minimum 5 years' experience as a Business Analyst.
• Experience within an FMCG, manufacturing, supply chain, logistics, distribution, or similarly operational environment.
• Experience gathering, analysing, and documenting business requirements.
• Experience mapping and improving business processes.
• Exposure to ERP implementations, migrations, enhancements, or enterprise system projects.
• Experience facilitating workshops and working with stakeholders across multiple business functions.
• Experience supporting User Acceptance Testing and implementation activities.
• Strong business analysis and requirements management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement skills.
• Strong documentation and organisational skills.
• Ability to work independently and manage multiple priorities.
• FMCG manufacturing experience is advantageous.
• Dairy, food, or beverage industry exposure is advantageous.
• Experience with Microsoft Dynamics 365 Business Central, SAP Business One, WMS, TMS, Power BI, process automation, systems integration, data migration, or digital transformation is advantageous.
• CBAP, CCBA, PMI-PBA, Lean Six Sigma, Agile Business Analysis, Scrum, PMP, or PRINCE2 certification is advantageous.
• A valid driver's licence and access to reliable transport are essential.
• Willingness and ability to travel between manufacturing facilities, warehouses, distribution centres, and business offices as required.

Responsibilities:

• Engage with stakeholders to understand business needs, challenges, and improvement opportunities.
• Gather, analyse, validate, and document business and functional requirements.
• Develop and maintain BRDs, Functional Specifications, User Stories, Acceptance Criteria, Process Maps, Business Rules, Use Cases, and Reporting Requirements.
• Facilitate workshops and requirements-gathering sessions.
• Ensure traceability between business requirements, solution design, testing, and delivery.
• Analyse, document, and improve business processes across the organisation.
• Identify process inefficiencies, operational bottlenecks, and opportunities for automation.
• Recommend practical business improvements that drive operational efficiency and business value.
• Support ERP implementation, migration, enhancement, and optimisation initiatives.
• Work closely with implementation partners, service providers, and internal ICT teams.
• Support supply chain, manufacturing, production planning, warehousing, distribution, logistics, inventory management, sales, and customer service initiatives.
• Gather and document reporting requirements and support business intelligence and reporting initiatives.
• Document integrations, interfaces, business rules, and data flows between systems.
• Support data migration, validation, and reconciliation activities where required.
• Develop and support test scenarios and test scripts.
• Coordinate and support User Acceptance Testing (UAT).
• Track and assist in resolving defects and issues identified during testing.
• Develop process documentation, user guides, and training materials.
• Support user adoption and benefits realisation initiatives.
• Support multiple business and ICT initiatives simultaneously.
• Assist with project planning, risk identification, and issue management.
• Build strong relationships with stakeholders across all levels of the organisation.
• Communicate complex business and technical concepts clearly and effectively.
• Work with external vendors and implementation partners where required.
• Provide clear and professional progress reporting.