• Grade 12 / Matric.
• Relevant Degree or Diploma.
• 2–3 years’ experience in an Advisory Assistant, Financial Planning Assistant or similar role.
• Knowledge of FICA, FAIS and CRM systems.
• Previous experience within the financial services or financial advisory industry.

Communication and Client Intimacy

• Follow up on various instructions with internal and external stakeholders.
• Phone client to request documents and schedule meetings either via email or WhatsApp.
• Attend to client queries.
• Liaise with the events co-ordinator regarding RSVP on respective clients.
• Attend client presentation, Prospecting events and interact with clients.
• Liaise with finance division in respect of commission and fees.
• Friendly and caring to the client in all endeavours.
• Assist client in completing and signing documents.
• Attend frequent team catch up meetings.

Administration

• Prepare documentation for client meetings.
• Load and update new business register.
• Complete forms and liaise with clients for signing docs.
• Request any FICA, KYC information from clients.
• Load clients onto the CRM system.
• Complete onboarding pack.
• Submit various instructions/workflows.
• Frequently track and monitor all instructions:
  • New business, adhoc top ups, withdrawals, switches, maturities, income change and section 50 and section 14 transfers updating client information.
• Update beneficiary changes.
• Manage annual review schedule by keeping it up to date and scheduling appointments and confirming meetings with clients.
• Execute and monitor the actions that need to be taken on the conclusion of the meeting.
• Adhering to any outstanding requests from internal and external stakeholders.
• FSP transfers/confirmation of investments to be executed.

Calculations

• Perform calculations in terms of fund allocation.
• Perform CGT calculations for switches /withdrawals.
• Perform fee report calculations for clients.
• Generate performance analysis of clients.

Practice Management

• Ensure that Wills are accurately filled in the Wills safe.
• Constantly monitor and update FICA and FAIS.
• Manage depleted holdings.
• Ensure client has signed correct mandate.
• Ensure CRM system is kept up to date.
• Ensure CCM management and regular Dox Fox screening.

Greater Office Contribution

• Assisting and mentoring of other Assistants.
• Assisting with reception on a rotational basis.
• Behave and communicate in line with the company’s values of Integrity, Respect, Ownership and Excellence.

Education

• Develop a moderate level of technical knowledge and ensure it is maintained or expanded.
• Participate in training and development as outlined in the individual training plan.

Performance Assessment

• Contribute towards setting individual objectives and KPIs in conjunction with management and based on achieving business objectives.
• Provide accurate reports on individual performance and activities as requested.
• Contribute towards assessment of individual skills and compilation of training and development plan.
• Attend formal performance reviews at least annually.
• Comply with all business policies and procedures.
• Contribute towards assessment of office morale and culture.