Requirements:

• Minimum 1 year of relevant SAP Business One experience.
• Willingness to learn and continuously develop SAP Business One knowledge.
• Previous SAP Business One support experience will be advantageous.
• SAP Business One certification will be advantageous.
• Basic SQL knowledge will be advantageous.
• Experience with SAP Business One Query Generator / Query Manager will be advantageous.
• Experience with Data Transfer Workbench (DTW) will be advantageous.
• Experience with Boyum B1 Usability Package and/or B1 Print & Delivery will be advantageous.
• Experience with helpdesk or ticketing systems will be advantageous.
• Experience with ERP reporting and data analysis will be advantageous.
• Good understanding of stock and inventory processes will be advantageous.
• Basic understanding of finance and accounting processes will be advantageous.
• Good Microsoft Excel knowledge.

Responsibilities:

• Provide day-to-day SAP Business One support to users.
• Assist users with SAP-related queries, errors and general system issues.
• Investigate reported problems before escalating them.
• Review SAP documents, transactions, document flows, master data and authorisations when investigating issues.
• Reproduce system errors where possible and gather relevant supporting information.
• Resolve routine SAP support issues independently where appropriate.
• Provide users with clear feedback and follow support issues through to resolution.
• Identify recurring issues and escalate them to the SAP B1 Specialist.
• Create and maintain SAP Business One users.
• Assist with user onboarding, changes and offboarding.
• Maintain user settings, profiles and authorisations.
• Investigate user access and authorisation-related issues.
• Assist with SAP licence allocation and monitoring.
• Ensure user and access changes are accurately documented.
• Assist users with standard SAP Business One reports.
• Run and distribute operational reports as required.
• Assist with basic SAP queries and reporting requirements.
• Investigate basic report and transactional data discrepancies.
• Assist with data extraction and preparation.
• Perform routine SAP Business One administrative tasks and basic system housekeeping.
• Assist with master data maintenance where required.
• Assist with Data Transfer Workbench (DTW) activities.
• Assist with testing following SAP system changes, updates or developments.
• Provide basic user guidance and support where required.
• Monitor and manage SAP support tickets.
• Log, categorise, prioritise and update support requests.
• Ensure support tickets contain sufficient information for investigation.
• Escalate complex SQL, development, integration, Boyum and project-related matters to the SAP B1 Specialist.
• Keep users informed of the status of their support requests.
• Follow up on outstanding support issues and assist with appropriate ticket closure.
• Identify recurring support issues and potential system or process improvements.
• Assist with testing approved SAP changes and improvements.
• Develop a strong working knowledge of the company's SAP Business One processes.