Requirements:

• Minimum of two years' experience in a similar role, such as building caretaker, site supervisor, facilities assistant, property assistant or maintenance.
• Practical maintenance skills, including basic plumbing, electrical fault-finding, carpentry and general repairs.
• Comfortable using a smartphone, WhatsApp, taking photos and videos, and recording work through a mobile application.
• Reliable, honest, proactive and able to remain calm under pressure.
• Willingness to live on-site and attend to emergencies after hours and on weekends.
• Ability to work independently, follow instructions and maintain accurate records.
• A valid driver's licence is advantageous.

Responsibilities:

• Building Inspections and Maintenance: Conduct daily inspections of communal areas, identify faults, log maintenance requests with photographs and complete minor repairs were safe.
• Cleanliness and Upkeep: Ensure the building, communal areas and refuse facilities remain clean, tidy and well-maintained.
• Maintenance Coordination: Monitor maintenance requests, provide contractor access, verify completed work and submit requests for materials and supplies.
• Tenant Relations: Serve as the first point of contact for tenants, address concerns, communicate service disruptions and handle emergencies, including lock-outs, leaks and power or water outages.
• House Rules and Incident Reporting: Enforce building rules fairly, document tenant complaints and incidents, and escalate serious matters to the office.
• Viewings and Letting Support: Show vacant units to prospective tenants, record viewing attendance, maintain show units and complete weekly vacancy checks.
• Move-Ins and Move-Outs: Conduct entry and exit inspections, take photographs, document damage, manage keys and remotes, and record tenant handovers accurately.
• Evictions and Arrears Support: Carry out authorised instructions from the office and assist with securing units and safeguarding stored belongings in accordance with instructions.
• Staff Supervision: Monitor cleaners, security personnel and casual workers, maintain work rosters and report attendance and leave.
• Keys, Access and Security: Maintain an accurate key register, monitor building access, identify security risks and help keep the premises safe.
• Digital Reporting: Record inspections, maintenance requests, incidents, viewings and other building activities accurately and promptly using the company's mobile CRM system.