| Description |
Requirements:
- 8–10+ years' experience in IT Operations and Infrastructure.
- At least 5 years' experience in a senior leadership or management role.
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- NQF Level 7 qualification.
- Experience within financial services, insurance, or other highly regulated environments will be advantageous.
- Proven experience managing enterprise-scale IT operations and governance frameworks.
- Demonstrated expertise in:
- Network infrastructure (routing, switching, firewalls, VPNs).
- Microsoft server environments.
- Linux server administration.
- Active Directory and LDAP.
- Microsoft 365 administration.
- Telephony platforms (FreePBX / Asterisk).
- Monitoring tools (Zabbix, SolarWinds, ManageEngine).
- Backup and Disaster Recovery.
- SIEM and DLP solutions.
Responsibilities:
IT Operations and Infrastructure Leadership
- Own the performance, availability, reliability, and continuous improvement of the Group’s IT environment.
- Manage and optimise network infrastructure, server environments, cloud platforms, identity and access management, and telephony systems.
- Ensure operational scalability, stability, and efficiency across all technology platforms.
Cybersecurity and Risk Management
- Lead cybersecurity operations, including SIEM, DLP, endpoint security, and vulnerability management.
- Ensure compliance with relevant regulatory requirements, cybersecurity standards, and internal governance frameworks.
- Drive proactive risk identification and mitigation strategies.
Monitoring, Performance and Incident Management
- Implement and oversee monitoring, alerting, logging, and observability solutions.
- Lead incident management, root cause analysis, and preventive action planning.
- Foster a proactive approach to service reliability and operational excellence.
Business Continuity and Disaster Recovery
- Own backup strategies, disaster recovery planning, testing, and business continuity processes.
- Ensure high availability architectures and effective failover capabilities are in place.
Leadership and Stakeholder Management
- Lead, mentor, and develop a high-performing IT team.
- Build strong relationships with executives, business leaders, vendors, and external stakeholders.
- Drive a culture of accountability, innovation, continuous improvement, and exceptional service delivery.
Please note that if you do not receive a response within 2 weeks, your application has been unsuccessful.
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