Our client, a market leader in the Material Handling space, is seeking to employ a Technical Service Assistant to join their team in Durban.

Requirements:

• Technicon or University Graduate in Chemistry, Quality management or Process Engineering fields. (NQF5 or NQF6)
• Composite Experience would be an advantage.
• Good Communication skills at all levels (Shop floor and Management).
• Advanced Microsoft Excel / Word including Pivot tables creation and use in analysis of data and reporting.
• Strong working knowledge in Microsoft Office applications is essential.
• Driver's license and own transport.

Responsibilities, but not limited to:

1. Customer Complaints:

• Receive and record complaints.
• Issue unique tracking number for each complaint.
• Maintain database and ensure compliance with internal SOP regarding complaints turnaround and customer communication,
• Ensure that each complaint is closed off once investigations are completed and database updated.
• Liase, as required, with suppliers when internal investigations indicate that supplier intervention is required.
• Carry out technical investigations and report findings relating to customer complaints.
• Have investigations signed off.

2. Customer Trials of New Products:

• Assist Sales with direct customer trials and observe trials as required. Report on trials and customer interactions.
• Assist with technical issues encountered by sales.
• Assist sales department with selection of appropriate products for their customers and customer approval.

3. Manage System Codes for New Products introduced: 

• Liaise with supply chain and Sales for creation of these codes as requested,
• Maintain product code database integrity and consistency.
• Periodic updates with sales input (annually or as required).
• Maintain National Sales report on a monthly basis and communicate report to GM / Sales once approved for release.
• Assist with technical verification exercises for new manufactured products.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.