Our client, in the manufacturing industry and a prominent brand; is seeking to employ an experienced  IT Desktop Support Technician to join their Finance team based in Coega. 

Requirements

• IT-related qualification or certification (CompTIA A+, CompTIA N+ essential)

• MCSE, MCSA, or CCNA certification advantageous

• Valid driver’s license

• 1–3 years’ experience in IT support, help desk, or technical troubleshooting (3 years preferred)

• Strong experience with:

  • Windows 10 and Windows 11

  • Microsoft Office Suite

  • Microsoft 365 and Active Directory

  • Desktop hardware and software troubleshooting

  • Basic networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

• Knowledge of network infrastructure, security principles, and database systems advantageous

• Excellent communication and customer service skills

• Strong analytical and problem-solving ability

• Ability to work independently and in a team environment

Responsibilities Desktop and End-User Support

• Provide first- and second-line IT support for desktops, laptops, printers, and mobile devices

• Install, configure, and maintain operating systems and business applications

• Manage user accounts, passwords, and permissions

• Log and manage support tickets using service desk systems

• Perform system updates, patches, and routine maintenance

• Train users on new systems and IT best practices

Network and Infrastructure Support

• Assist with LAN and WAN infrastructure monitoring

• Troubleshoot network connectivity, Wi-Fi, VPN, and firewall issues

• Support network hardware installations and maintenance

• Assist with network security controls and endpoint protection

Asset Management and Documentation

• Maintain accurate IT asset registers

• Document technical incidents, resolutions, and support procedures

• Assist with IT procurement and asset lifecycle management

Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.