Our Client in the Hospitality Industry is seeking to employ an experienced Hospitality Reservationist to their dynamic team based.  This position will be based  in Walmer Port Elizabeth.

Salary: R15 000 CTC per month.

Requirements:

• Grade 12 (Matric).
• Hospitality qualification (advantageous).
• Minimum 1–2 years’ experience in reservations, front office.
• Strong telephone etiquette.
• Good computer literacy (Microsoft Office, excel and word).
• PMS System - Opera.

Responsibilities, but not limited to:

• Answer incoming calls, emails, and online booking enquiries promptly and professionally.
• Process individual and group reservations accurately in the Property Management System (PMS).
• Recon Credit Cards to opera (Operating System).
• Issue AR Invoices – assist Debtors department.
• Advanced Deposits – allocate payments and post to applicable reservations.
• Check POP file and clear file once payments have been posted.
• Nedbank IVeri and Lite recon and post payments as well as links to guests.
• Commissions and supporting Invoices.
• Issue to accounts for payment.
• Process refunds / credit note paperwork.
• Check room availability and quote rates according to property policies.
• Upsell rooms, packages, and property services to maximise revenue.
• Amend, cancel, and confirm reservations as required.
• Ensure all bookings have correct payment details and billing instructions.
• Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings.
• Maintain accurate guest profiles and reservation records.
• Handle special requests and VIP bookings.
• Ensure compliance with company policies and reservation procedures.
• Assist with reporting (daily pickup reports, occupancy updates, etc.).

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.