Pc Website Banner Px
Pc Website Banner Px
Mobile Website Banner Px
Untitled Design 2

Customer Care Administrator

Reference PE001918/DW
Sector Sales
Location Gauteng, Midrand
Salary Interval Monthly
Package None-negotiable
Description Our client in the chemical manufacturing industry based in Midrand, Gauteng is currently looking to employ a Customer Care Administrator. 

Purpose of the position:
  • To coordinate customer activities within the applicable portfolio in an efficient and cost-effective manner focusing on customer satisfaction. The successful candidate should have solid experience in Supply Chain / Customer Services and Logistics, with excellent ICT and Communication skills.
  • Grade 12 or equivalent
  • 3-5 years relevant experience within a similar position within Supply Chain / Logistics and Warehouse Management environment will be essential.
  • Tertiary qualification not essential but will be advantageous.
  • Experience within a Chemical environment would be advantageous.
  • Strong Freight and Logistics experience would be advantageous.
  • Ability to manage operations remotely with clear, professional communications is essential.
  • Fluent in Afrikaans and English (Read, Write and Verbal). Xhosa will be advantageous.
  • Pastel V11 would be essential.
  • Intermediate knowledge in MS office packages is essential (Excel, Word, Outlook, MS Teams etc.)
  • Basic Accounting Principles would be advantageous.
Customer Service Coordination:
  • Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. This position will manage KZN and JHB regions remotely.
  • Receiving, processing and distribution of all customer orders placed and follow up on any back orders.
  • Generating customer quotes, sales orders, tax invoices and credit notes.
  • Handling of customer queries and complaints, should they arise with your transaction and ensure items are recorded and properly closed out upon resolution.
  • Maintain effective working relationships with sales force to jointly satisfy customer demands.
  • Provide regular feedback to clients and sales force regarding order fulfilment status.
  • Manage and attend to incoming calls from customers and walk in customers.
  • Maintaining a delivery note register for all packaging items distributed to clients (Company property) as well as manual orders.
Supply Chain and Stock Control:
  • Generate purchase orders, goods received notes, purchase notes, return notes, quotations, Journals etc.
  • Handling of supplier queries should they arise with your transaction.
  • Track incoming orders and follow up on back orders.
  • Manage the receiving of products from suppliers, dispatching of parcels and maintain related receipt / dispatched documents.
  • Perform stock control and forecasting.
  • Perform month end stock counts and stock balancing.
  • Report on stock that is close to expiry and on slow moving stock.
  • Timeously order chemicals and related products to ensure that sufficient stock is available for incoming orders in the various warehouses.
  • Accurate data management and general office filing of the above.
Distribution and Logistical:
  • Plan customer deliveries in line with route plan.
  • Manage the picking of stock and manage the load and dispatch process in line with customer specific requirements (where applicable and stock is under your control).
  • Liaise with transport companies and service providers and sales representatives to ensure efficient deliveries.
  • Manage the routes and logistics to ensure on time and in full deliveries to clients and minimum cost to Company.
  • Manage daily trip sheet.
Heath, Safety and Quality:
  • Responsible for administrating the Company quality program in accordance with customer and Company requirements.
  • Act as the Site Health and Safety representative, where required.
  • Assist with various administrative tasks regarding product labels, product information, and all other safety and quality management templates for the Product Portfolio.
  • Check that all stock leaving the store has the required COA and or MSDS sheets.
  • Assist with arranging of tests on various products.
  • Manage database in support of the product portfolio where required to comply with Company Health and Safety Rules.
  • Use Personal Protective Equipment (PPE) as required, executing tasks in a safe and careful manner.
  • Maintain good housekeeping, ensure chemical products are safely stacked and stored.
  • Assist with reporting and managing Product Non-Conformances.
Office Support and Communication:
  • Manage basic office requirements such as procuring stationary, cleaning items, office equipment.
  • Report to head office on very regular basis on customer, stock, and delivery matters to ensure robust operations.
  • Manage data / information at warehouse as per Company Policy.
  • Immediately flag any risks/liability to Company.
Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.

This position has expired


I've applied, now what? Do you have any job openings? What should I wear to my Headhunters Interview? How long should I wait before I get contacted?

For the answers to these questions and many more, check out our FAQs


Job Alert

Don't miss out on new job opportunities! Get notified and stay ahead in your career journey.

Subscribe for Job Alerts

CV Templates

Getting that dream job starts with making sure you have a professional CV.

Download a Standard CV Template 


Download a creative CV Template