Our client, a well-established organisation operating within the financial services industry, is seeking to employ a Claims Handler to join their team based in Houghton Estate, Johannesburg. 

Requirements 

• LLB and admitted attorney
• RE5, or willingness to do RE5 exam and relevant supervision in order to become an authorised Representative of the employer in terms of the FAIS legislation
• Claims experience (life and non-life, experience with legal claims an advantage)
• Excellent attention to detail
• Good organisational, time management and problem-solving skills
• Excel and Word skills
• Interest in using relevant AI tools effectively
• Strong administrative and organisational skills
• Ability to work under pressure and manage multiple priorities
• Strong communication and interpersonal skills

Responsibilities (include but are not limited to):

• The day-to-day admin in the claims department, updating documentation and assist with policy wording if and where necessary
• Oversight of all claims and claims procedures relating to numerous products
• Oversight of both the approval and rejection process related to numerous products
• Ensure adherence and compliance with all internal rules, regulations, FAIS and legislative requirements as well as that of the Underwriter
• Monitoring all activities relating to the recruitment, appointment, liaising, follow up, relevant agreements and payments with Panel Attorneys
• Assist with claim-related complaints and inquiries
• Assist with statistics and report compilations on all product performance
• Assist in constant evolution of the claims system and maintaining proficiency in computerised systems and other technologies as required
• Assist with Business-to-Business clients as and where required
• Any additional responsibilities the Head of Claims and Compliance deem important to the department

Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.