Our client in the Retail, Printing and Business Services Industry is seeking to employ a Service Ambassador / Shop Assistant to join their team based in Port Elizabeth.

Exciting Opportunity:

Join a customer-focused and dynamic business where you will play a key role in delivering exceptional service while assisting customers with a wide range of printing, courier, and business support services. This opportunity is ideal for an energetic, customer-oriented individual who enjoys working with people and thrives in a fast-paced retail environment.

Requirements:

• Grade 12 / Matric Certificate.
• Previous customer service, retail, administration, or shop assistant experience advantageous.
• Good computer literacy and ability to learn new software applications.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Good attention to detail and organizational skills.
• Ability to multitask and work under pressure.
• Professional appearance and conduct.
• Willingness to work flexible retail hours, including alternate Sundays (half day).

Responsibilities:

• Ensure the shop is neat, clean, and fully operational before opening.
• Assist customers with photocopying, scanning, faxing, emailing, laminating, binding, plan printing, courier services, ID photos, and CV typing.
• Complete job cards accurately for all customer orders.
• Operate and assist customers with various printing and office equipment.
• Maintain stock levels of laminating sheets, binding materials, courier bags, till rolls, and stationery items.
• Follow up on outstanding customer work and ensure timely completion of jobs.
• Contact customers regarding completed work awaiting collection.
• Promote additional services such as wide-format printing, T-shirt printing, wall vinyls, and other products.
• Manage customer files and maintain an organized desktop filing system.
• Handle incoming and outgoing courier parcels.
• Answer incoming telephone calls within three rings.
• Ensure counters, workstations, parcel shelves, and customer areas remain clean and organized.
• Assist with opening and closing procedures, cash-ups, reporting, and store security.
• Complete online assessments and participate in ongoing product and service training.
• Adhere to company policies regarding professionalism, customer service, and cellphone usage.

Working Hours:

Shift rotations may include:

• 08:00 – 17:00
• 08:30 – 17:30
• 09:00 – 18:00
• 10:30 – 19:30

Alternate Sundays: Half-day shifts as required.

Remuneration:

• Salary: R6,000 – R7,000 per month (depending on experience and suitability).

Please note that if you do not receive a response within two weeks of applying, your application has been unsuccessful.