Our client is seeking to employ a Customer Relations Officer to join their team based in Cape Town, Western Cape.

Exciting Opportunity:
This is an urgent opportunity to join a dynamic team where you will play an important role in delivering service excellence, driving sales and building strong relationships with customers and suppliers.

The client is open to considering graduates with no previous work experience, provided they demonstrate the right character, values, attitude and willingness to learn. The successful candidate will be given the opportunity to develop their skills and grow into the role.

Requirements:

• Matric.

• A valid driver's license.

• A relevant qualification or previous experience in customer service, sales or administration would be advantageous.

• Graduates without work experience are encouraged to apply.

• Excellent customer service and relationship-building skills.

• A proactive approach with the ability to identify sales opportunities.

• Strong problem-solving skills and the ability to handle customer queries professionally.

• Experience in sales and the FMCG industry would be advantageous.

Responsibilities:

• Contribute towards achieving divisional sales targets.

• Actively drive sales through regular telephone contact and manage the sales process from start to finish.

• Promote and sell special deals and supplier product ranges.

• Process all orders accurately and timeously in accordance with company standards.

• Ensure orders are placed with the correct suppliers.

• Obtain delivery information from suppliers, update the relevant systems and communicate any delays or problems to customers.

• Follow up on all orders until delivery has taken place, ensuring that sales opportunities are not lost.

• Ensure customer requests, queries and opportunities are followed through within agreed response times.

• Assist customers with pricing, special deals, product queries, stock returns, shortages and other product-related enquiries.

• Communicate important information, including price increases, promotions, special deals and incentives to customers.

• Ensure orders are placed accurately and timeously, with the correct supplier and products.

• Manage communication between customers, suppliers and internal departments.

• Build, develop and maintain strong working relationships with customers and suppliers.

• Assist with negotiating special deals and communicating requirements to the relevant departments.

• Follow up on negotiated deals, secure orders and ensure sales targets are achieved.

• Provide feedback to customers within the required timeframes.

• Complete customer surveys and ensure all administrative duties are accurately maintained.

• Keep supplier contact lists and relevant information up to date.

• Monitor supplier incentive schemes and ensure relevant information and deadlines are communicated to customers.

• Attend operational meetings and follow through on agreed actions and commitments.

• Follow company procedures when using internal portals, email and other IT systems.

• Provide feedback on system efficiencies and report any technical issues or customer complaints.

• Identify opportunities to improve processes and customer service.

• Contribute towards customer retention and loyalty by consistently delivering service excellence.

Please note that if you do not receive a response within 2 weeks, your application has been unsuccessful.