Our client in the Insurance Industry is seeking to employ a Senior Manager: IT Operations and Infrastructure to join their team based in Roodepoort, Gauteng.

Exciting Opportunity:
Join a dynamic and forward-thinking team where your skills will make an immediate impact and your career can thrive.

Requirements:

• 8–10+ years' experience in IT Operations and Infrastructure.

• At least 5 years' experience in a senior leadership or management role.

• Bachelor's Degree in Computer Science, Information Technology, or a related field. 

• NQF Level 7 qualification.

• Experience within financial services, insurance, or other highly regulated environments will be advantageous.  

• Proven experience managing enterprise-scale IT operations and governance frameworks. 

• Demonstrated expertise in:

• Network infrastructure (routing, switching, firewalls, VPNs). 

• Microsoft server environments. 

• Linux server administration. 

• Active Directory and LDAP. 

• Microsoft 365 administration. 

• Telephony platforms (FreePBX / Asterisk). 

• Monitoring tools (Zabbix, SolarWinds, ManageEngine). 

• Backup and Disaster Recovery.

• SIEM and DLP solutions.

Responsibilities:
IT Operations and Infrastructure Leadership

• Own the performance, availability, reliability, and continuous improvement of the Group’s IT environment. 

• Manage and optimise network infrastructure, server environments, cloud platforms, identity and access management, and telephony systems. 

• Ensure operational scalability, stability, and efficiency across all technology platforms.  

Cybersecurity and Risk Management 

• Lead cybersecurity operations, including SIEM, DLP, endpoint security, and vulnerability management. 

• Ensure compliance with relevant regulatory requirements, cybersecurity standards, and internal governance frameworks. 

• Drive proactive risk identification and mitigation strategies.  

Monitoring, Performance and Incident Management 

• Implement and oversee monitoring, alerting, logging, and observability solutions. 

• Lead incident management, root cause analysis, and preventive action planning. 

• Foster a proactive approach to service reliability and operational excellence.  

Business Continuity and Disaster Recovery 

• Own backup strategies, disaster recovery planning, testing, and business continuity processes. 

• Ensure high availability architectures and effective failover capabilities are in place.  

Leadership and Stakeholder Management

• Lead, mentor, and develop a high-performing IT team. 

• Build strong relationships with executives, business leaders, vendors, and external stakeholders. 

• Drive a culture of accountability, innovation, continuous improvement, and exceptional service delivery.  

Please note that if you do not receive a response within 2 weeks, your application has been unsuccessful.